Known as “the most magical place on earth,” Disney holds the title of many people’s favorite place in the world, and the creator of millions of cherished memories.
In the same way, a car cannot run without gas, Disney parks would not function without their employees— from those who work with the public, ride operators, to those taking pictures and signing autographs dressed as beloved characters from our favorite Disney films.
But with the great responsibility of spreading magic and cheer to all who visit the park, there are certain restrictions and rules which employees must follow in order to keep the Disney machine well and running. Looking from the outside in, it seems like just a small price to pay when you work in such a happy place. But there is more than what meets the eye.
Here are 17 rules Disney park employees must follow.
17 Fully On A First Name Basis
Usually, it’s common courtesy to refer to someone by their last name when meeting them for the first time.
But you won’t find that at Disney! All employees, excluding the ones playing characters, are strictly referred to by their first names.
16 Deodorant Is Definitely A Must
They may be playing our favorite princesses and characters, but Disney employees aren’t unlike the rest of us in that they too need deodorant.
Their costumes can get so hot during a shift that they need to keep the sweat and smell to a minimum while greeting guests.
15 No Two Names Are The Same
Employees at Disney parks must wear a nametag with their first name on it. That is unless you have the same name as someone in the same area of the park as you.
If this is the case, you must choose another name to go by at work.
14 Two Fingers, All The Time
Need some guidance in the park? Well, you’ll never catch a Disney employee pointing out directions using solely their index finger.
If asking for directions, you’ll find that they point with two fingers, or even their entire hand as it comes across as being more polite and friendly.
13 Neat And Natural Appearance
Disney employees need to maintain a clean look that excludes any unnatural hair colors, or funky haircuts.
Additionally nails have to be short with no polish, and men who have facial hair need to keep it shorter than a quarter of an inch.
12 Pick Up Litter
Though Disney parks do have janitorial staffs that ensure that the park is maintained and cleaned, everyone pitches in to keep the park looking neat.
Whether in costume or not, if a Disney employee sees trash on the floor they must collect it as gracefully as possible.
11 Masked Mute
Interacting with the characters at Disney is one of the most magical moments for guests. But the same may not be said for the characters, specifically the masked ones.
Characters who wear masks may not speak while in costume and need to rely on charades alone to communicate.
10 No Behind-The-Scenes Selfies
In order to protect the illusion of Disney and the magic it brings to millions of people all around the world, employees are forbidden from taking pictures of themselves and others while getting ready or while in character.
Breaking this rule has resulted in the termination of one’s employment in the past.
9 Cue Code Words
In times of emergency, delicate situations, or to discuss certain types of guests, Disney park employees use secret code words or terms to communicate with other staff members.
This is done not to panic, offend, or ruin the happy and carefree atmosphere that Disney has worked so hard to achieve.
8 No Way Can You React To Rudeness
Disney can be full of happiness, but for the employees, it can be rough at times. People can be rude, but one thing employees cannot do, is react to that rudeness.
They constantly need to maintain a positive attitude and stay in the cheerful Disney mindset.
7 Don’t Speak Unless You’re Spoken To
Disney is one of the hottest spots for celebrity sightings, and if you work there you’ll tend to see a lot of them.
Unfortunately, looking is about all employees can do, because unless they are approached, they may not go up to them and strike up a conversation.
6 Autograph Class
The character’s autographs are one of the most crucial elements to master when playing a Disney character.
And to ensure that there are no differences between autographs when someone else may take over the role, all employees playing characters must go through autograph training to perfect the signature.
5 Underground Travels
There are underground tunnels beneath Disney that allows characters to get from one place in the park to another.
This is so that the magic is not distorted from seeing a character in one section of the park they are not meant to be in.
4 Fit The Mould
Not just anyone can play a prince or princess. There are certain heights, weights and even age requirements that need to be met when being considered to play certain characters.
Once having landed the role, Disney provides hair and makeup training so that every character can perfect their look.
3 Spread As Much Magic As Possible
Disney is known as the most magical place on earth, and employees do everything to keep it that way.
From characters to retail workers, employees must interact with guests and make them feel as welcome and happy as possible, even sometimes handing out free items.
2 Disney Is A Stage And You’re Performing At All Times
Employees playing characters must know everything that there is to know about their character and must be able to answer all question asked pertaining to their role.
What if they’re asked a question they don’t know the answer to? They must find a response because “I don’t know” won’t cut it.
1 Go By The Right Title
With Disney employees working for the most magical company on earth, they could not possibly only be referred to as employees. Alternatively, they use the term “cast members” rather than workers or employees.
Very fitting considering that Disney is a theatrical environment.
Sources: Rd.com, Youtube.com, Businessinsider.com, Lolwot.com